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Distance Learning Helpdesk

Contact the Brightspace/Distance Learning Help Desk

Online students have 24/7 support for:

• Learning to navigate Brightspace, North Central's online learning environment
• Using Brightspace tools, such as discussion boards
• Understanding how to upload and submit assignments
• Troubleshooting issues experienced in the online learning environment

The Distance Education Help Desk CANNOT assist with:

• Access to course content
• Retrieving grades
• Granting access to an assignment or test — even if you experienced a technical issue - without direct instructions from your instructor.
• Technical issues with your computer or internet connection

*If you have contacted your instructor and it has been more than 48 hours without a response, you may contact the Distance Education Help Desk to get assistance reaching your instructor.